Support
Report a Bug
We read every message · hello@transendapp.org
Found a bug? Have a feature request? We want to hear from you.
🐛 Report a Bug
Something not working right? Tell us exactly what happened, what you expected, and your device/OS version.
Send Bug Report
💡 Feature Request
Have an idea to make TranSend better? We read every message and consider everything for our roadmap.
Send Feature Request
Before reporting a bug
- Make sure you're using the latest version of TranSend from the Play Store
- Try restarting the app
- Check your internet connection for cloud transfer issues
- For local transfers, make sure both devices are on the same WiFi network
What to include in a bug report
- A clear description of what went wrong
- Steps to reproduce the issue
- What you expected to happen vs. what actually happened
- Your device model and Android version
- TranSend app version (Settings → About → Version)
- Screenshot or screen recording if possible
Response time
We aim to respond to all reports within 48 hours. Critical bugs (app crashes, data loss) are treated as top priority.
Contact directly
For anything else, reach us at hello@transendapp.org.
