TranSend support
Send us theactual problem.
Describe what happened and where the transfer stopped. The form prepares a clear support message with the details we need to help you properly.
Tell us what happened
Typical replyWithin 48 hours
One desk.Three clear doors.
Pick the route that matches what you need. You will never be asked to upload the file you were trying to transfer.
Support message
Use the message box above.
Best for setup questions, device discovery, interrupted transfers, and general help.Write a message02Product feedback
Report a repeatable bug.
Use the official browser form when you want to report a bug or suggest a product improvement.Open bug report03Privacy and data
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Read the deletion guide or send a privacy request through the official feedback channel.Open data guideBefore yousend the message.
Five short answers for the problems people are most likely to hit. If none matches, use the message box.
Email [email protected]01The other device is not appearing. What should I check?
Open Local Transfer on both devices, connect them to the same normal Wi-Fi network or hotspot, then refresh discovery. Guest networks, VPNs, and device-isolation settings can prevent nearby devices from seeing each other.
02Why has my transfer not started?
The receiving device must accept the request before TranSend saves the incoming file. Keep the receiving device unlocked with TranSend open, then approve the transfer.
03Why does Windows show “Unknown publisher”?
TranSend v1.0.0 is not code-signed yet, so Microsoft Defender SmartScreen may show a first-install warning. Continue only when the installer came directly from transendapp.org.
04Where is the Android download?
The Android app is still being prepared for public release. There is currently no official Google Play download link.
05Can support see the files I tried to transfer?
No. TranSend support does not receive the files or text you selected for a local transfer. Send the error details and a useful screenshot, not the private file itself.